Textbooks are included within your comprehensive fee. Watch your grinnell.edu email for important instructions.

Customer Service


Ordering Online

Submit your order securely to us via the web site. We will ship your order within two business days. You can also pick up your order in the store or have it delivered to the campus mailroom at no additional cost. Please allow us 4 hours after submitting your order to prepare your in-store pick up.


Ordering By Phone

Call us at 641-269-3424. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!


Shipping Policies

Pioneer Bookshop, Grinnell College is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route. On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.


Payment Options

The Pioneer Bookshop accepts Visa, Mastercard, Discover and American Express credit cards, personal checks, Campus Cash on the Pioneer One-card (aka P-card), Pioneer Bookshop gift cards and cash.


Returns

Items can be returned in a reasonable amount of time. Returned products must be in new condition with tags still attached. A receipt or online record will help us provide a full refund. Use the provided return form to communicate your choice for an exchange or refund. You are responsible for the return shipping costs and we will pay the shipping cost to send your exchange back to you.


Contact Support

Contact us anytime with questions or concerns via email at: bookstore@grinnell.edu. You can also contact our customer service department at: 641-269-3424